| Total end-user support - from desktop to device Amid the growing number of users, locations, and technologies - not to mention rising expectations for service quality and availability, managing a distributed environment of desktops and devices can all too often seem like managing chaos. How can you do it all - easily, efficiently, and without skyrocketing costs?
HP End user Workplace Management Solution provides you, from acquisition to disposal, lifecycle management of the computing environments, reduces total cost of ownership and complexity, minimizes risk, ensures predictable results, simplifies management and maintenance whilst increasing productivity and satisfaction.
With HP, you get a single management solution that improves productivity, reduces downtime, and maintains cost and asset control.
Comprehensive coverage tailors to your needs
HP End user Workplace Management provides the industry's broadest coverage in services, geography, and solutions. Major components include:
HP Global Service Desk
Our Global Service Desk provides a single point of contact to manage, track, escalate, and resolve all issues, from low-complexity/high-volume advice to complex support, design, and development expertise. The solution includes a leading software application that optimizes the help desk experience through a customizable portal-and is easily integrated into your everyday business processes. With HP Global Service Desk, your desktop and mobile users have a single responsive point of support for all their questions and requests. We take ownership of each service problem from self-service to 3rd level support, with a dramatic reduction in problems resolution time.
HP Managed Desktop Services
We help you streamline procurement, improve asset utilization, and strengthen management control, even in a rapidly changing environment. Key elements of the service include total cost of ownership (TCO) assessment services, asset management for the total solution lifecycle, remedial maintenance (break/fix) services, and program management office for a single point of contact. Our accurate information on all assets and their usage will help you to optimize lease agreements, maintenance contracts, and hardware/software management, so you can reduce the total cost of ownership and maximize the benefits gained from your environment. That gives your business the agility to maintain and meet the future demands of your marketplace.
HP Managed Mobility Services
Our flexible Managed Mobility Solutions encompass everything from integrating, managing, and supporting mobile enterprise technology and applications to coordinating third-party software and service providers; we can manage part or all of your mobility solution at your site or remotely from one of HP's globally networked support and operations management centers. This is the way to align wireless strategy with business strategy, reducing operational costs and increasing mobile workforce productivity.
HP Managed Messaging and Collaboration Services
HP delivers designing, building, integrating, and managing enterprise-wide messaging and collaboration solutions, an challenging way to increase employee productivity whilst reducing messaging costs with an effective, pay-per-use model. HP collaborates with your team to design and meet service-level objectives that support specific business goals and help achieve measurable productivity gains - with no hidden costs to worry about. Our End user Workplace Management incorporate solutions from industry-leading partners and can be delivered onsite or from the HP Services Management Center.
A trusted partner you can rely on
HP has a proven track record in managing complex, distributed environments and helping businesses manage their assets more effectively. Only HP offers you all this:
- Global deployment, reach, and scale
- Single point of contact and accountability
- Time-tested best practice approach
- Proven transition methodology
- Expertise in reducing complexity and risk
- Multi-technology integration
- Quick implementation
- A focus on technology, process, people, and culture
- Holistic solution involving also mobility and messaging services
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