Streamline proactive problem-resolution with automated monitoring and fault diagnosis.
Today more than ever before, it is critical to cut the cost and complexity — and enhance the effectiveness and efficiency — of supporting your IT environment. The HP Service Essentials Remote Support Pack can help. With the addition of this powerful electronic support solution, many issues that previously required the active involvement of your IT staff and/or onsite support calls can now be resolved automatically.
The Service Essentials Remote Support pack plug-in module easily integrates with HP Systems Insight Manager 5.1, HP’s popular bundled hardware management and monitoring solution. The result: a powerful, unified, “single pane of glass” solution for onsite and remote management — and a more proactive approach to IT support.
Boost service quality and efficiency with closed-loop fault management.
HP Service Essentials incorporates industry-leading service tools that notify you when a significant system event has occurred or may potentially occur. You can configure and customize alert notification status for key hardware components including ProLiant servers, Linux-based Integrity servers and associated devices. The tools are designed for precise problem identification and send notifications only for events that require service actions.
Integration of the Service Essentials Remote Support Pack with HP SIM brings you a comprehensive “phone home to HP” capability that includes:
- 24x7 remote and local monitoring
- Service response during contracted, HP Care Pack service or warranty coverage hours for qualified devices
- Highly secure Internet connection to HP
- Detailed problem resolution information including part location in device, replacement part number and access to self-repair streaming videos
- Rapid electronic access to device entitlement information for all SIM-detected devices: system ID information; service entitlement information; automatic retrieval of warranty, HP Care Pack service and support contract details; automatic notification 90, 60 and 30 days before warranty, service or contract expiration
Straightforward installation instructions make it easy to install and configure all these powerful features.
Automatically keep your Remote Support Pack software up-to-date.
After you download the Service Essentials Remote Support Pack integrated tools package to your central management server, an intelligent software mechanism lets you update the Remote Support Pack components to optimize monitoring and take advantage of new enhancements as they become available. You always have tight control over how automated you want this update process to be.
Reduce downtime…cut support costs…improve resource utilization.
Available at no extra charge with your warranty, support contract, or HP Care Pack service, the Service Essentials Remote Support Pack can help you:
- Speed and simplify support – Automate your entire support process for fault detection and automatically generate support requests.
- Be proactive – Avert potential disruptions caused by unplanned downtime. Instead of reacting to problems, you monitor activity and plan interventions at your convenience.
- Recover quickly from unpredictable failures – Equipment with remote monitoring is restored, on average, 20 percent faster due to quicker problem detection, better diagnosis and more rapid initiation of repair activities.
- Improve diagnostic accuracy – Cases detected and diagnosed through remote monitoring have a near-100 percent first-time fix rate, due to the availability of detailed diagnostic information.
- Make better use of people resources – Automating your support processes to operate 24x7 frees your IT personnel to focus on core business activities.
- Become future-ready – Automatically upgrade to planned new releases that will expand product coverage, add new data-collection capabilities and deliver mission-critical support capabilities.
SPECIAL NOTICE: Daylight Saving Time Transition Support
North American HP SIM and Service Essentials Remote Support Pack users can visit www.hp.com/go/dst for information on the impact of the Daylight Saving Time change beginning in March 2007. Access HP SIM and Service Essentials specific details by clicking on the Software or Management Software tab.
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