Count on the experts at HP for one-stop lifecycle support solutions.
Whether you’re a small/medium-sized business implementing Small Business Server 2003 or a larger enterprise rolling out .NET, HP Services is uniquely equipped to help you leverage Microsoft software and associated applications for higher performance, lower ownership costs, and a clear roadmap to the future.
We field the world’s largest and most experienced Microsoft-trained workforce. We are a proven leader in multivendor environment support. And Microsoft has endorsed us as a Worldwide Prime Integrator for Windows Server 2003, Windows XP, Exchange 2003, BizTalk 2004, and .NET technologies.
Building on this unsurpassed knowledge-base, HP offers a single point of accountability for the design, implementation, optimization, and ongoing support of your Microsoft-based solutions. Choose convenient HP Care Pack Services for predefined fixed-price deliverables, or contractual services custom-tailored to your specific needs.
Proactive services
- Assessment - HP Services professionals collect data on your environment in support of Microsoft migration initiatives or new solution designs. Comprehensive audits, environment “health checks,” and capacity planning services help you reduce risks and achieve operational readiness to meet service-level objectives.
- Installation and startup - HP offers diverse installation and configuration options for Microsoft operating systems and integrated elements such as VMware, Microsoft Virtual Server, and HP ProLiant Essentials Rapid Deployment Pack (RDP) and Systems Insight Manager (SIM) software. For streamlined hardware deployment, HP Factory Express customizes and integrates equipment to your specifications.
- Migration - Partner with HP Services to move smoothly from Windows NT 4.0 or Exchange 5.5. We can help you plan and execute a complete transition program, including applications and data migration services.
- License management - HP offers an extensive portfolio of software from Microsoft and other leading providers. And we deliver diverse services to help maximize your purchasing power, tighten control of your environment, and ensure licensing compliance.
ITSM methodology
Effective IT Service Management (ITSM) integrates people, processes, and technology within a comprehensive best-practices framework. HP Services professionals apply industry-standard ITSM Reference Model methodologies to help you manage your Microsoft-based environment and align your IT and business goals.
Reactive services
- Software technical support - Keep your Microsoft environment running right with high-quality support and a choice of response times and coverage levels. Service features include remote problem diagnosis and resolution; online self-help; usage advice; software defect identification; installation and update assistance; and more.
- Microsoft Prior Version Support - To help reduce the impact of the discontinuance of Microsoft’s non-custom Windows NT 4.0, Windows 2000, and Exchange 5.5 services, HP provides problem identification and resolution support, including access to technical experts via phone or electronically; online access to tools, technical information, conferences, and symptom/solution databases; and best-endeavor problem analysis. Optional Sustaining Engineering adds access to Microsoft engineering for critical-problem escalation.
- Support Plus - HP Services engineers provide onsite hardware support and remote software support 13 hours per day, 5 days per week. Coverage encompasses HP products and selected multivendor hardware and software.
- Instant Support Enterprise Edition (ISEE) - Web-based proactive remote monitoring, diagnostics, troubleshooting, and support enhance the availability of multiple operating systems including Microsoft, HP-UX, Linux, OpenVMS, Tru64 UNIX, NonStop, and Sun Solaris; plus storage and network devices.
Mission Critical Support
HP delivers a full portfolio of support services to help you maintain a Microsoft-based environment that is consistently available, reliable, scalable, and secure. Choose from:
- HP Proactive Essentials - for entry-level mission-critical assistance focused on management, security, and performance improvement
- HP Proactive 24 Service - for 24x7 hardware and software support, escalation management, and flexible call submittal options
- HP Critical Service - proven proactive services and rapid-response reactive services for environments that cannot tolerate downtime without significant business impact
- HP Mission Critical Partnership - HP’s highest levels of mission-critical support, delivering continual service-quality improvements for always-on IT environments
Microsoft .NET-based solutions
Leverage .NET to rapidly and cost-effectively integrate information and deliver Web services to your users. HP’s experienced team of Microsoft .NET, Microsoft BizTalk Server, and XML-trained specialists can help you build and integrate new solutions, while reducing the risk of implementing cutting-edge Web service technologies.
Education services
HP offers training opportunities encompassing the full range of Microsoft education needs for end-users, system administrators, and support personnel. Online and instructor-led courses build both core and advanced skillsets.
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