Efficiently resolve end-user connectivity issues in public wireless LAN environments. Providing continuous access to public wireless LAN (PwLAN) hot-spot connections is increasingly critical to enhancing customer service, boosting customer satisfaction, and gaining a potentially decisive competitive edge. HP PwLAN End-User Technical Support helps you realize these business benefits by delivering reliable first-point-of-contact help center services for your PwLAN end-users. This cost-effective service desk solution provides the quality and consistency you need to support your entire PwLAN subscriber community.
24x7 single-source support
PwLAN End-User Technical Support offers a single source of toll-free telephone support to help efficiently resolve connectivity problems for users of mobile and wireless devices running Microsoft Windows, Pocket PC, and Palm OS operating systems.
Available around the clock, it includes expert problem determination, electronic infrastructure issue escalation, and standard reporting. It provides your PwLAN users with basic connection and navigation assistance. And it brings proven, consistent processes to the support experience by leveraging HP's best-in-class global infrastructure, people, processes, and mobile-computing expertise.
Strengthen customer loyalty; cut customer support costs.
PwLAN End-User Technical Support can help you:
- Improve subscription rates by reducing connection problems encountered by public venue users
- Increase per-user revenues and reduce subscriber turnover by sustaining high levels of customer satisfaction
- Cut operational costs by eliminating the need to develop in-house user support capabilities
- Relieve internal IT resources of everyday PwLAN support responsibilities
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