Customer Relationship Management Services

HP Services portfolio

Services information

Building network-based contact centers for revenue generating services

As a service provider in today's competitive marketplace, you know how mergers, acquisitions, government deregulation, and a volatile economic climate are creating challenges in operation efficiency and customer retention.

One way to increase customer retention and satisfaction is to offer network-based customer contact facilities built with Network Applications Manager (NAM) software from Cisco - and delivered by the Customer Relationship Management (CRM) experts with HP Services.

An added-value solution - backed by services

NAM-based services complement your existing premises-based facilities and allow you to generate additional revenues by offering your enterprise customers network-based facilities that include:

• Intelligent contact routing, computer-telephony integration, interactive voice response, IP telephony services
• Web collaboration, e-mail response, unified communications

This in turn enables your customers to benefit from:

• Pre-routing that improves customer service and 1-800 traffic routing
• A virtual call center linking various brands of telephony equipment
• Increased operational efficiency by using managed services to reduce telecom costs and through optimal control and reporting facilities coupled with workforce management
• Increased business flexibility by using easy-to-change operation rules

HP Services professionals have broad experience in CRM solutions and understand how NAM is deployed, both in the network and on your customer's site. We supply full 24x7 support for NAM deployments as well as security and backup knowledge.

Unmatched experience from HP

HP has deployed NAM-based solutions for some of the largest global operators, going back to the inception of NAM with its original deployment at British Telecom. We understand telephony, security, and network requirements, and have unmatched expertise with the underlying platforms. In fact, Aberdeen Group has referred to us as "arguably the leading provider of NAM and ICM expertise."

Team with HP - and you'll know that your NAM team is one that can move quickly, backed by the experience needed to help ensure that you do not put your business, or your customer's business, at risk.