Speeding time to a flexible CRM solution
Today's competitive global economic landscape has created an environment where it's become increasingly important for you to differentiate your products and services from those of your competition. The Internet provides a relatively low-cost channel for even small companies to reach a worldwide audience. But as companies of all sizes strive to compete on price, profit margins erode. Companies that try to compete on service alone find their revenues dwindling, as fewer customers are willing to pay their premium prices. Customer churn is rampant as consumers continually switch to the company that is currently offering the best value.
Now more than ever, you demand systems and processes that can help address the seemingly opposing goals of providing a higher quality service and simultaneously reducing the cost of providing that service. This is specifically the goal of customer relation management (CRM) solutions - solutions that provide customer-facing employees - such as sales, telesales, and customer service representatives - with quick and easy access to relevant customer data, allowing them to provide personalized customer service that in turn increases customer satisfaction and loyalty.
A total CRM solution from HP and Siebel Systems
An enterprise CRM software package will be the cornerstone of your CRM initiative, and the undisputed market leader is the Siebel eBusiness Applications suite from Siebel Systems, Inc. HP is a long-time Siebel solutions partner, and the leading provider of both database and application servers for Siebel solutions. The Siebel-Certified consultants with HP Services can lead the specification and development of a Siebel-based solution that meets your business objectives.
Of course, no single software vendor can supply all your needs. Your contact center is a critical part of your total CRM solution. Contact management and computer-telephony integration (CTI), interactive voice response (IVR), workforce management, advanced business intelligence, and integration into your existing business applications - all are crucial to creating a total CRM solution that maximizes effectiveness at every customer touchpoint.
Our proven methodology leads you through a streamlined process to evaluate any required customization and document the deviations from "vanilla" functionality. The goal is to minimize time to solution and maximize the return on your investment.
CRM know-how built on experience
HP understands the need to move quickly, while managing risk along the way. You also need a CRM solution that is fully integrated into both your business process and your customer interaction processes. HP Services delivers on all counts. Our engineers have a wealth of knowledge in contact management solutions, like Cisco Intelligent Contact Management, and the suite of products from Genesys Telecommunication Laboratories, Inc. We also are well versed in technologies like interactive voice response (IVR) and e-mail management, with considerable experience around a variety of application integration tools. Our technical depth gives us the expertise to integrate with your business systems, regardless of if they are standard enterprise applications, or custom-developed systems.
HP is one of Siebel's relatively small number of Global Strategic Alliance partners. Leveraging our methodology and expertise, HP Services CRM experts can help make your Siebel CRM solution a reality in less time than you might expect.
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