HP Care Pack Services

HP Services – Portfolio

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Available for*:

• Switches
• HP SureStore disk systems
• Midrange arrays
• Enterprise arrays
• NAS products
• Software

*HP Care Pack availability may vary by country and product.

Service options

Hardware support:

• 6-Hour Call-to-Repair (MSA only)
• 4-Hour 24x7 Same Day
• 4-Hour Same Business Day
• Next Business Day

Software support:

• 24x7 Software Technical Support
• Software Technical Support
• Software Product Updates

Startup & implementation:

• Installation

Integrated hardware & software support:

• Critical Service
• Proactive 24
• Support Plus 24
• Support Plus

Benefits

• Fast, responsive support helps improve storage performance and utilization, reduces storage downtime
• Direct access to HP-certified storage support teams
• Committed response times for SAN and NAS environments
• Service levels to suit your environment, needs, and budget
• Proven HP expertise complemented by solution partnerships with leading storage suppliers
• Single point of contact and responsibility for multivendor storage services
• Consistent service quality worldwide