HP Care Pack Services

Technology Services

Services information

Available for*:

• Disk Storage Systems
• Storage Networking (SAN, iSCSI)
• Storage Blades
• Tape Storage
• Server Storage
• Backup Systems
• Storage Rack and Power Infrastructure
• Device Management Software
• Replication Software
• Security Storage

*HP Care Pack availability may vary by country and product.

Service options

Hardware Support Services:

• 6-hour Call-to-Repair (CTR)
• 4-hour same day
• 4-hour same day 24x7
• Next Business Day (onsite)
• HP Defective Media Retention (DMR)

Software Support Services:

• 13x5 Software Technical Support
• 24x7 Software Technical Support
• Software Product Updates

Deployment and Implementation Services:

• Installation
• Installation and Start-up
• Technical & Data Center Services
• Education Services

Premium Hardware and Software Support:

• Support Plus
• Support Plus 24
• Proactive Select

Mission-Critical Support:

• Proactive 24 Service (P24)
• Critical Service (CS)

Benefits:

• Fast, responsive support helps improve storage performance and utilization, reduces storage downtime
• Direct access to HP-certified storage support teams
• Committed response times for SAN and NAS environments
• Service levels to suit your environment, needs, and budget
• Proven HP expertise complemented by solution partnerships with leading storage suppliers
• Single point of contact and responsibility for multivendor storage services
• Consistent service quality worldwide