HP Care Pack Services

HP Services portfolio

Services information

24x7x365 hardware and software services - plus cost-saving software updates and more

HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year. Service coverage encompasses HP products and selected multivendor hardware and software.

In addition, this convenient HP Care Pack packaged service makes software updates available to you at substantial savings.

Choose Support Plus 24 when you need to:

• Improve uptime with responsive hardware and software services available anytime
• Cost-effectively obtain expert 24x7 multivendor hardware and software support
• Enjoy consistent service coverage across geographically dispersed sites
• Update HP and selected third-party software at a predictable cost
• Take advantage of subscription savings on software updates

Service highlights

• Telephone software support - An HP Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities.

• 4-hour response onsite hardware support - For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials.

• 24x7x365 coverage - Onsite and remote services are available around the clock, including all holidays.

• Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors.

• Software updates and licensing - Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy the updates to all systems covered by your original software license. Subscription-based service gives you substantial savings vs. the cost of individual updates.

• Electronic support - Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.

If you need coverage during extended business hours only, the Support Plus HP Care Pack service brings you the same features 13 hours per day, 5 days per week.

Integrated problem resolution for HP BladeSystem environments

A Support Plus 24 version for the BladeSystem c7000 and BladeSystem c3000 enclosures combines 24x7 4-hour response hardware support with 24x7 2-hour response support for HP Insight Control Environment management software and software updates.