Single-source hardware and software services - plus cost-saving software updates and more
HP Support Plus helps you increase the performance and availability of your IT infrastructure with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support 13 hours per day, 5 days per week. Service coverage encompasses HP products and selected multivendor hardware and software.
In addition, this convenient HP Care Pack packaged service makes software updates available to you at substantial savings.
Choose Support Plus when you need to:
- Improve uptime with responsive hardware and software services
- Cost-effectively obtain expert multivendor support
- Enjoy consistent service coverage across geographically dispersed sites
- Update HP and selected third-party software at a predictable cost
- Take advantage of subscription savings on software updates
Service highlights
- Telephone software support - An HP IT Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities.
- 4-hour response onsite hardware support - For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials.
- Extended business hours coverage - Onsite and remote services are available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays. Calls received outside this service window will be logged on the next standard business day.
- Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors.
- Software updates and licensing - Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy the updates to all systems covered by your original software license. Subscription-based service gives you substantial savings vs. the cost of individual updates.
- Electronic support - Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.
If you require round-the-clock hardware and software coverage, the Support Plus 24 HP Care Pack service brings you the same features on a 24x7x365 basis.
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