Keep availability high with responsive committed-repair-time service.
This cost-effective HP Care Pack Service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. (Please note repair-time restrictions below.)
When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair activities.
Choose 6-Hour Call-to-Repair support when you need to:
- Be confident of efficient hardware repair within a specified timeframe
- Boost productivity via increased hardware system uptime
- Enjoy consistent hardware support levels across your MPE, HP-UX, Windows NT, NetWare, or mixed environment (limited to Windows NT in the U.S)
- Obtain easy-to-buy, easy-to-use extended warranty services
- Enhance IT resource planning and IT staff efficiency
Service highlights
- Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
- Onsite hardware support - For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
- 6-hour repair-time commitment: HP commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HP Response Center; available up to 50 miles (80km) from a primary HP support office; (8-hour commitment for systems located within 51-100 miles (81-160km) of a primary HP support office).
- Round-the-clock coverage - Service is available 24x7x365.
- Upfront server audit - After you purchase and register your HP Care Pack, HP Services collects key system configuration information and inventories covered equipment to streamline troubleshooting and repair of any future server hardware problems.
- Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
- Optional Defective Media Retention Service - A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
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