Rapid, reliable problem resolution - plus substantial savings on software updates
HP Software Support provides comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors.
This convenient service gives your IT team direct access to HP IT Response Centers. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. Any member of your IT staff can electronically access essential product and support information.
In addition, HP Software Support brings you software updates at substantial subscription savings. This includes new versions of HP and selected third-party software products, patches, and documentation, as well as licensing to use and copy these versions.
Choose HP Software Support when you need to:
Improve the productivity of system managers and operators.
Improve system performance and reduce downtime due to software defects.
Expedite problem resolution through expert-level technical resources.
Enjoy consistent service coverage across geographically dispersed sites.
Update HP and selected third-party software at a predictable cost.
Take advantage of subscription savings on software updates.
Keep your license compliance up-to-date.
Service highlights
Ready access to technical resources - Access HP Response Center engineers via telephone, electronic communication, or FAX for assistance in resolving software implementation or operations problems.
Problem analysis and resolution - HP Services provides corrective support to resolve identifiable and reproducible software product problems, and to help you identify problems that are difficult to reproduce. You can also receive assistance in trouble-shooting problems and setting configuration parameters.
Problem isolation - HP Services engineers work to isolate your problem to a covered software product, and inform you if the problem is perceived to be hardware-related.
Software features and operational support - HP Services professionals provide information on the latest product features and known problems and solutions, plus operational advice and assistance.
Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Installation advisory - Advisory support is available for help with installation and updating of standalone applications or products in a network environment.
Coverage window options - Standard business hours, standard business days: Service is available 8:00 am-5:00 pm, Monday - Friday, excluding holidays. 24x7: Service is available round-the-clock, including all holidays.
Software updates and licensing - Complete HP and selected third-party software product and documentation updates are made available to your system manager. You receive a license to use and copy software product updates to all systems covered by the original software license.
Electronic software information - Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.
If you require new software versions only, check out HP Software Product Updates Service.
Available for*:
PA-RISC-based servers
AlphaServer systems
ProLiant & IA-32 servers
networked storage
switches and hubs
UNIX server connectivity
operating systems**
storage software
*Please note: Not all service-level options are available for all products.
**Software updates not available for Microsoft and Linux operating systems.
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