Risk-reducing proactive support tailored to your unique needs
HP NonStop Technical Services are highly proactive offerings that help you implement industry-proven IT management best practices to enhance availability, performance, security, and operations across your NonStop environment. Custom-tailorable to your business and IT objectives, they are delivered by dedicated NonStop technical consultants who understand your environment and how to protect it against downtime risks.
Choose HP NonStop Technical Services when:
- You're short-staffed or need to complement in-house resources with key skillsets
- You have a challenging availability problem that resists diagnosis
- You're making a major technology or business change that could impact availability
- You're seeking new ways to reduce planned or unplanned downtime
- You want a long-term partner for continuous improvement and protection of your core business
HP NonStop Technical Services include:
Availability review - An in-depth analysis of your entire environment: hardware, operating system, software, network, physical environment, application dependencies, and IT management practices. HP NonStop availability experts give you prioritized recommendations for risk reduction.
Operations review - HP Services professionals compare your management operations against industry standards and best practices, then recommend changes for improving overall efficiency and effectiveness.
SPR partnership service - HP Services software specialists identify the software product revisions relevant to your configuration and recommend which of them you should install. Service can be delivered on a one-time or periodic basis, and can include SPR installation and/or change management assistance.
System performance audit - Get a one-time or periodic "snapshot" of your NonStop performance. Proven tools and processes are used to analyze key systems and identify bottlenecks. You receive recommendations for improving system balancing, resource utilization, and application performance.
Performance review and analysis - This service offers a more comprehensive alternative to the System Performance Audit. We evaluate your NonStop environment's use of system resources such as cache, disk I/O balancing, CPU utilization, and memory pressure; recommend changes to be implemented by your team; and analyze the changes' impact. A comprehensive report details actions to correct problems and improve performance.
NonStop system security review - Detects and analyzes security weaknesses not apparent in network scanning, and suggests how you can address them.
Environmental and site audit - An in-depth assessment of factors such as air conditioning, electrical power, grounding, electromagnetic waves, and lightning risks. A detailed report helps you prioritize changes.
Mission Critical Partnership - This comprehensive ongoing service gives you a fully customized plan for sustaining high levels of availability over time. HP Services availability experts work closely with you to reduce risks and proactively prevent problems. You receive a set of proactive sustaining services as well as a reactive support agreement covering your NonStop system and software.
System management services - Choose from a suite of consulting and support services to streamline your operations, supplement your in-house staff, and meet your unique management objectives. Options range from short-term assistance with specific tasks...to ongoing supplementation of your IT staff...to full system management outsourcing of your entire NonStop environment.
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