Enhance storage availability with single-source preventive and remedial services
As SANs become increasingly central to your everyday business operations, maximizing uptime in these mission-critical environments poses increasingly difficult challenges. You need to resolve complex multivendor interoperability issues. You need to identify and address potential trouble spots before data availability is impaired. And you need to respond rapidly and effectively whenever problems occur.
Offering a comprehensive, robust suite of proactive and reactive services, HP Critical Service for SANs is expressly designed to help you in all these crucial areas.
Comprehensive proactive services
A team of HP Services experts works closely with you to analyze your SAN environment and maximize your SAN availability. Your SAN is thoroughly assessed for supportability. Configuration details and a topology map are recorded and used to assist in fault isolation, daily operation, and planning for future growth. In addition, your HP team helps you with firmware upgrade planning and implementation, as well as change management planning. Remote monitoring and configuration tracking using secure, real-time tools including the HP Instant Support Enterprise Edition (ISEE) Advanced Configuration framework give you an early warning of emerging SAN problems.
Your proactive support can also include a 100 percent SAN interconnectivity guarantee*. And, if you contract for Critical Service coverage for HP StorageWorks XP storage, you can take advantage of a 100 percent data accessibility guarantee* as well.
Fast reactive services
If a critical problem does occur, HP helps you address it quickly via single-point-of-contact problem management. You're immediately connected with HP Services support specialists, and your call receives priority status for prompt troubleshooting and resolution. Remote SAN diagnostics and reconfiguration capabilities, plus enhanced problem-escalation procedures, help you restore peak performance fast.
HP Critical Service for SANs enables you to:
- Boost business productivity through increased SAN availability
- Prevent problems through direct access to SAN expertise and hands-on assistance
- Resolve problems rapidly through single-source event-management and escalation support
- Reduce risk and improve efficiency by proactively managing changes across your SAN environment
- Improve SAN stability with firmware upgrade planning and implementation assistance
- Free your IT staff to focus on core business issues
- Alleviate the need to recruit and train SAN experts
* Contact your HP representative for further details and eligibility requirements.
|
Printable version
