Mission Critical & Proactive Services

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Realize your business-critical availability objectives.

If downtime creates serious consequences for your business, you need more than a prompt response to your distress calls. You need a complete support solution that helps enhance service levels, provides proactive risk avoidance and gives your people trustworthy advice to foster continual management improvements.

HP Critical Services meet all these requirements, empowering you to deliver better business value by avoiding outages and improving operational efficiency, service quality, asset utilization and staff effectiveness.

Comprehensive, environment-wide proactive and reactive services

HP Critical Services boost availability and performance across your infrastructure with proactive onsite expertise and priority problem-resolution from HP’s mission-critical response centers.

A team of HP-certified high-availability specialists evaluates how well your existing infrastructure meets your uptime requirements. Recommends how you can improve service levels. And works with you to implement changes to enhance management and control of processes and applications.

These proactive measures are backed by direct 24x7 access to business-recovery specialists, unique service-level guarantees that help reduce downtime and automated remote monitoring to detect and address potential problems.

Optional value-added enhancements

• Critical Service enhancement for SAP (pdf) provides proactive support and joint problem-solving to help ensure the performance and availability your SAP applications require. Proactive services include patch assistance, trend analysis, capacity planning and performance analysis. Accelerated HP-SAP troubleshooting and escalation processes enable rapid resolution if problems arise.
  
  
• HP Expanded ITSM Improvement Service helps you resolve service management issues that affect your SLA commitments. An ITIL-certified consultant assesses your risks and service maturity, provides a detailed plan to help improve service availability and assists with implementation and management of improvement activities.