Proactively enhance your environment's availability and performance.
HP Proactive 24 Service is an integrated hardware and software support solution designed to help you get more from your IT investment. It combines industry-leading preventive assistance with responsive support that helps you address problems quickly and effectively.
Proactive 24 not only helps increase the return on technology investments across your IT infrastructure. It establishes a collaborative relationship between you and HP that strengthens your IT team and gives you rapid access to our expertise as issues arise.
An assigned account manager is your primary contact within the HP Services support organization for proactive services and access to our diverse technical resources. Your account manager works closely with your IT staff to understand your environment and goals; document all the components of your infrastructure; recommend changes to improve availability, performance, and stability; and monitor ongoing operations using state-of-the-art remote tools.
When problems occur, Proactive 24 delivers comprehensive single-point-of-contact assistance around the clock. It gives you 2-hour response for software issues and 4-hour onsite response for hardware problems.
HP Proactive 24 Service helps you:
- Enhance operational effectiveness and availability with proactive problem identification and solutions recommendations.
- Partner with technical experts who help coordinate support, provide hands-on assistance, and share industry best practices and HP know-how with your staff.
- Rapidly access single-source support spanning your environment from servers to storage to networking.
- Obtain personalized services tailored to your business environment and objectives.
- Take advantage of advanced remote monitoring capabilities.
- Anticipate necessary change - and execute it correctly the first time.
- Efficiently manage infrastructure resources to meet your performance objectives.
Optional support for SAP application environments
HP Proactive 24 Service for SAP, available as an addition to HP Proactive 24 Service, supplements your internal SAP technical resources and the support you get directly from SAP. It provides optimized preventive support as well as integrated problem resolution between HP and SAP. Taking an end-to-end view of your system, this solution identifies potential problems and provides patch analysis, trend analysis and capacity planning, and business consultation.
Enhance IT operational effectiveness 24x7.
HP Proactive 24 Service highlights include:
- An assigned account manager
- Operational and technical advice
- Account support plan
- Support activity reviews
- Support planning and reviews
- One HP technical service credit,
when one or more of your servers are covered under Proactive 24
- Site environmental survey
- System healthcheck assessment for your central server
- Operating systems patch analysis and management
- Firmware and micro-code analysis and management
- Software updates
- Education planning assistance
- 24x7 coverage for hardware and software
- 2-hour callback on software issues
- 4-hour onsite response for hardware
- Escalation management
- Flexible call submittal
- Assistance on non-HP products
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