Mission Critical & Proactive Services

HP Services portfolio

Services information

Enhance your environment's effectiveness — and your operational efficiency.

Your business users are continually demanding better performance, higher availability and greater stability. And with your budget under increasing pressure, you need to find more cost-efficient ways to manage your day-to-day operational challenges.

HP Proactive 24 Services can help. Our experienced professionals complement your staff’s capabilities with a mix of proactive problem prevention and round-the-clock issue resolution. Service coverage spans your entire infrastructure — including software, servers, storage, SANs and networks. And it includes valuable knowledge transfer and training planning assistance to improve your staff’s efficiency and effectiveness. 

Integrated proactive and reactive services

HP-certified experts collaborate with your people to understand your environment and business goals. Identify prospective areas of improvement. And provide technical and operational assistance to augment your in-house capabilities.

In addition to this personalized consultation and analysis, leading-edge remote support technologies monitor your systems and detect potential problems to be rectified before they cause outages. To help you reduce the impact of unplanned downtime, these key diagnostic measures are complemented by 24x7 technical support with 4-hour onsite response for hardware issues.

Optional value-added enhancements

• Proactive 24 Service enhancement for SAP (pdf) provides proactive support and joint problem resolution to help ensure that your SAP infrastructure and applications meet your availability and performance objectives. Proactive services include patch assistance, trend analysis, capacity planning and performance analysis. Accelerated HP-SAP troubleshooting and escalation processes enable rapid resolution if problems arise.
  
  
• HP Fundamental ITSM Improvement Service identifies service management issues that impact operational effectiveness and efficiency. An HP ITIL-certified consultant assesses specific management practices and provides recommendations, documented in a service improvement plan, to help you implement changes.