Expedited problem resolution for high performance, availability, and productivity.
Increase the return on your Consolidated Client Infrastructure (CCI) software investment with single-point-of-contact support from the highly trained professionals at HP Services.
HP Software Technical Support gives your IT team round-the-clock telephone access to HP Response Centers. Experienced Response Center engineers provide on-target problem isolation, diagnosis, and resolution; trustworthy advice on issues such as software features and use; software defect identification; and software patches. Any member of your technical staff can electronically access essential product and support information.
CCI-specific software expertise - always just a phone call away
You can count on HP Software Technical Support to help you:
- Enhance your CCI solution's performance and availability
- Improve the productivity of your system managers and operators
- Reduce downtime due to software problems
- Streamline problem resolution through expert-level technical resources
- Enjoy consistent service coverage across geographically dispersed sites
Reliable, rapid-response support any time you need it
Available 24x7x365, HP Software Technical Support for CCI brings you:
Broad coverage - Support is provided for software components as they relate to CCI, including:
- Microsoft XP Professional running on HP Blade products (including "e" class
enclosure switches)
- Microsoft Remote Desktop Protocol (RDP)
- HP Rapid Deployment Pack
- Load balancer software from F5 Networks, Inc. (setup, installation, and troubleshooting)*
Direct access to technical resources - Contact HP Response Center engineers via telephone, electronic communication, or FAX for assistance in resolving software problems.
Problem analysis and resolution - HP Services provides corrective support, plus assistance in trouble-shooting problems and setting configuration parameters.
Problem isolation - HP Services engineers work to isolate your problem to a covered software product, and inform you if the problem is perceived to be hardware-related.
Software features and operational support - Access information on the latest product features and known problems and solutions, plus operational advice and assistance.
Escalation management - Priority escalation procedures enlist specialized know-how from HP and selected third parties.
Installation advice - Expert advisory support helps with installation and updating of standalone applications or products in a network environment. Complete installation services are available through HP Implementation Service for Consolidated Client Infrastructure.
To help you get started right, a 90-day software support option is available for CCI pilot implementations of up to 200 seats.
* A service contract with F5 Networks is required for full load balancer support.
Currently available in North America only.
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