Profit from expert Superdome start-up and transition-management services - plus 24x7 proactive support.
HP Proactive Service Solution delivers comprehensive pre-installation and deployment expertise to help you get your Superdome system up-and-running right. In addition, it brings you the services of HP-certified specialists who expedite migration and teach your staff how to enhance long-term Superdome performance. And it provides proactive and reactive support to help improve your environment's stability, availability, and flexibility.
Developed to meet your need for rapid implementation, precise configuration, and improved operational effectiveness, this multifaceted offering spans the solution lifecycle with Superdome-specific planning, design, integration, installation, and management services.
Reduce design problems. Shorten time-to-results. Cut productivity-sapping downtime.
Choose HP Proactive Service Solution to:
- Speed and simplify Superdome implementation.
Installation, configuration, and hands-on staff training help you bring your new Superdome server on-line quickly and efficiently, transition smoothly, and implement IT management best practices.
- Minimize disruption at your site.
Pre-integration services result in a net time savings of as much as 50 percent over integration on site, so your system is available to go to work in your application environment far sooner.
- Proactively reduce downtime.
Powerful IT management processes and tools help you predict, manage, and lessen downtime incidents and impacts.
- Improve IT staff productivity.
HP's customizable "currency credits" system helps ensure that your staff receives educational services directly relevant to their needs and levels of expertise.
- Collaborate with multi-OS resources you can rely on.
HP Services professionals are fluent in all Superdome environments, from Windows and HP-UX to Linux and OpenVMS.
A custom-tailorable solution for clean installation, precise configuration, and proactive problem prevention
Key elements of HP Proactive Service Solution include:
- A total customer experience manager responsible for all project coordination
- Design services that translate your business and technical needs into a solution that melds all necessary hardware and software
- A Superdome readiness checkup focusing on your IT strategy, technology, applications, staff, and key processes; HP Services professionals provide prioritized improvement recommendations
- Factory integration and testing of system hardware and software to help ensure your solution is configured correctly and arrives ready to run
- Comprehensive site preparation to ready your environment to handle the physical requirements of the Superdome system
- Installation, including unpacking, moving, assembling, and powering-up your system
- Education delivered through a flexible training solution that helps your IT staff develop the skills required for Superdome implementation, administration, and management
Plus . . .
- Transition assistance - to help you integrate Superdome into your production environment
- Process improvement assistance - advice and recommendations for more effective IT management
- Proactive support featuring HP Proactive 24 Service to help you identify areas for improvement in key IT processes and implement changes to increase Superdome availability; these preventive measures are backed by 24x7 technical support with four-hour on-site hardware response for rapid problem resolution whenever you need it
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