Desktop problem identification, diagnosis, and resolution
The proliferation of multi-vendor devices available to today's desktop users puts relentless pressures on support resources. Desktop PCs, notebooks, handhelds, workstations, printers, and more present your in-house staff with increasingly diverse and time-consuming troubleshooting and issue-resolution challenges. The problems can be particularly acute for small and medium-sized businesses with limited IT support resources or help desks burdened by large volumes of desktop support requests.
Automated end-user support HP Services helps you meet these challenges with a cost-effective solution. HP Instant Support Professional Edition (ISPE) speeds the resolution of myriad routine computing and printing problems, freeing your technical staff from tedious diagnostic chores and enabling them to focus on more strategically central business activities. This convenient Web-based problem solver gathers and analyzes system data and provides automated online solutions, including applicable BIOS and driver updates.In addition, ISPE extends its powerful diagnostic capabilities to IT help desk professionals, giving them the ability to diagnose and solve problems by remotely executing its capabilities on an end-users' computing or printing device. Industry-standard public/private key encryption helps ensure strong security protection.
Best of all, the user controls the support experience, determining the exact type and amount of support required. ISPE offers a choice of three time-saving support modes:
- Automated self-serve diagnostics - using an advanced online troubleshooting tool
- HP Active Chat - for personalized real-time help from an HP Services support specialist over the Web
- Advanced search of HP knowledge databases - for quick answers to your submitted queries
Add up the advantages of this personalized support solution.
Instant Support Professional Edition enables you to:
- Speed and simplify problem resolution
- Minimize costly downtime
- Eliminate time-consuming self-diagnostic chores
- Select the support experience that best suits your needs and preferences
- Describe problems in everyday language; no technical knowledge is required
- Tell your story only once; your case history is automatically transferred should you choose to contact HP Services via telephone
- Collaborate directly with an HP Services support specialist via Web chat
- Receive automated downloads of software utilities and repair patches from HP
- Enhance your support experience through seamless integration of phone and Web support
View a video demonstration of ISPE.
For more details, access the ISPE datasheet (pdf).
Start using ISPE.
If your organization supports large user populations across a distributed enterprise computing environment, check out HP Instant Support Corporate Edition.
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