Hardware Support Services

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Services information

No-charge support helps you derive immediate benefits from PRS.

Proactive Remote Service (PRS) gives you convenient, cost-free remote monitoring to maximize server and storage uptime. Make the most of this unique offering right from the start with expert assistance straight from HP Services. Like PRS itself, our time-saving Installation and Start-up Service is yours at no additional charge for properly equipped and supported ProLiant servers, AlphaServer systems, and StorageWorks systems.

Complimentary telephone support from an HP Services specialist guides you through the installation process. If problems cannot be resolved over the phone, we'll dispatch a service specialist to your site. Deliverables include installation and configuration of PRS on the system designated as your Customer Service Gateway and on up to 5 managed systems, as well as orientation on the functionality of the PRS user interface.

To take advantage of this value-added offering, simply ensure that your system meets the prerequisites for PRS, then register and order. You'll receive a welcome package that includes a Remote Support Service kit and activation information.

Click here to order PRS in the U.S. and Canada. Any questions regarding the U.S and Canada PRS program please call 800-354-9000 (Option #2 - software). For order status, please email inquiries to WEBORDER@HP.com.

To order PRS in Europe, the Middle East, and Africa, call the Customer Services Information Management Help Desk at +44 (0) 870 010 0640.

Click for details on PRS or prerequisite Insight Manager 7 software.