Cost-free help for maximizing availability, optimizing service response, simplifying IT management
To keep your systems and storage solutions up and productive, you need to identify problems before they affect your critical business operations. HP's complimentary Proactive Remote Service (PRS) helps you do just that.
Sophisticated remote monitoring software automatically notifies the HP Customer Support Center (CSC) when it detects an immediate or potential problem that requires service action. HP Services professionals respond with fast, expert problem resolution and repair, minimizing the need for intervention from your staff. Many problems can be resolved remotely, decreasing unplanned downtime. If on-site service is necessary, the CSC can quickly dispatch qualified personnel with a clear understanding of the problem and the right parts to fix it.
PRS is available at no extra charge for properly equipped and supported HP ProLiant servers, HP AlphaServer systems, and HP StorageWorks systems in Microsoft Windows NT/2000, OpenVMS, Tru64 Unix, IBM AIX, HP-UX, Novell NetWare, Red Hat Linux, SuSE Linux, SGI IRIX, and Sun Solaris environments.
Increase uptime, streamline problem resolution
Proactive Remote Service:
- Combines award-winning worldwide services with proven, industry-leading technology
- Delivers continuous monitoring and automated, proactive reporting of detected hardware failure and pre-failure conditions
- Provides HP Services professionals with detailed knowledge of system events to minimize potential problems and optimize service response
- Automates service event reporting and status tracking - freeing your administrators for other important tasks
- Gives you a single point of contact for remote monitoring solutions
Powerful monitoring capabilities
PRS incorporates advanced software systems that work in concert for efficient problem identification and resolution.
HP Analyze for Windows NT/Windows 2000 provides symptom-directed fault management, error event analysis, and translation for StorageWorks hardware. HP Management Agents, often already installed on ProLiant servers, gather data on key system parameters and forward alerts to your centralized management server with Insight Manager 7 software. Insight Manager 7 monitors your environment for problem alerts and forwards service-related events to HP Intelligent Services Link, a secure, reliable Internet connection to HP for notification, diagnosis, and resolution of system problems.
Yours for the asking
Click here to order PRS in the U.S. and Canada. Any questions regarding the U.S and Canada PRS program please call 800-354-9000 (Option #2 - software). For order status, please email inquiries to WEBORDER@HP.com.
To order PRS in Europe, the Middle East, and Africa, call the Customer Services Information Management Help Desk at +44 (0) 870 010 0640.
HP also offers complimentary installation and start-up support for PRS.
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