Hardware Support Services

HP Services portfolio

Services information

A value-priced repair or replacement solution

Take advantage of quality return-to-HP service with remote telephone support and Offsite repair at an HP-designated repair center. One low price covers equipment repair or replacement, all parts, labor, and return shipment to you. A choice of service levels gives you flexible shipment options.

Choose HP Hardware Support Onsite - Return Service when you need:

• A cost-saving, reliable support solution for products in non-critical business and home environments
• Over-the-phone problem diagnosis and technical support
• Expert Offsite services for HP-branded products

Service highlights

• Remote problem diagnosis and support - HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

• Repair center support - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials. Normal repair time is 3 HP working days; this does not include the time required to return-ship the repaired or replaced product.

• Service level options - HP Services offers two shipment options for delivering your failed unit to the HP designated repair center:

  • You deliver or ship the failed equipment yourself.
  • An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility; calls must be received before 12:00 pm local time for same-day pick-up.
     

• Return shipment - An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.

• Standard business hours coverage - Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.

Available for*:

• Storage media & CD/DVD products
• Handhelds for home & office
• Handhelds for business
• Printers
• Multifunction/all-in-one devices

* Please note: Not all service-level options are available for all products.