A cost-saving alternative to Onsite repair
Replace failed hardware units quickly and conveniently with HP's reliable next-day exchange service.
A permanent replacement unit for your HP-branded product is shipped overnight via premium airfreight to your location. Shipping charges - for both the returned and replacement products - are prepaid by HP. Replacement units are new or refurbished to like-new condition.
HP Exchange Service is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.
Choose HP Hardware Support Onsite - Exchange Service when you need to:
- Find an economical alternative to Onsite support
- Replace defective hardware the day after it goes down
- Rapidly access over-the-phone problem diagnosis and technical support
- Take advantage of convenient door-to-door pick-up and delivery
Service highlights
Remote problem diagnosis and support - HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
Next-day exchange - If the problem cannot be resolved remotely, HP Services replaces your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is Available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas in the continental US. Service within 1 to 2 days is available in selected areas of Alaska and Hawaii.
Standard business hours coverage - Remote telephone support is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays. Extended telephone support may be Available for selected products.
Available for*:
- Handhelds for home & office
- Handhelds for business
- Multifunction/all-in-one devices
* Please note: Not all service-level options are available for all products.
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