Protect your mobile workforce with consistent multi-country coverage.
HP's Global Next Day Response Service provides mobile computer users with a hardware support solution that is cost-effective and honored in more than 50 countries around the world.
This convenient service provides one-stop, one-price protection that travels right along with your mobile users. It is Available for selected HP-branded products and includes hardware problem diagnosis and resolution during the local country's standard business hours.
Choose HP Hardware Support Onsite - Global Next Day Response when you need to:
- Maximize uptime for your mobile workforce
- Obtain reliable, uniform multi-country coverage with a single support agreement
- Draw on HP-backed problem-solving expertise wherever you need it
Service highlights
Global coverage - Service is available in Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, China (People's Republic), Colombia, Czech Republic, Denmark, Ecuador, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Puerto Rico, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela, and Vietnam.
Remote problem diagnosis - HP Services works with you to isolate hardware problems and help with hardware installation, configuration, setup, problem resolution, and operation. Prior to any Onsite assistance, HP Services experts may perform remote diagnostics using electronic support tools to facilitate problem resolution.
Onsite hardware support - For critical issues that cannot be resolved remotely, an HP-certified Customer Engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Standard business hours coverage - Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays, or during the standard business hours and days of the country where service is required.
Next business day response - An authorized HP Services representative arrives at your site to begin service the next day after your call has been logged and for which you have a contracted coverage window.
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