Cut costs and streamline operations with complete, single-source software product lifecycle management services.
HP Services offers a complete package of services that address the entire software lifecycle. Our supply chain experts analyze your existing operations, recommend and implement improvements, and follow through by managing the overall publishing and fulfillment process - allowing you to focus on your core competencies and business goals. Service capabilities include:
- Product introduction - Leveraging our global infrastructure and electronic delivery capabilities, we bring your product to market cost efficiently. We can also provide simultaneous release of new products and updates globally – so that your customers in multiple geographies receive the latest products and features at the same time. We also maintain the bill of materials, revision history, and specifications for your products.
- Global electronic library - No other supplier has a globally linked electronic environment to support simultaneous product release worldwide. Capabilities include controlled and secure storage, distribution, and archiving of masters. The library is connected to print and media replication work cells, order fulfillment, inventory, and distribution systems. This integrated infrastructure enables stringent revision control, with support for both current and past versions of your products.
- Information management - Rely on our robust technology and team of experienced professionals to manage all of your e-business needs for online process planning and consulting.
- Order administration - We support a variety of order file transfers between your ERP systems and our order processing and fulfillment systems, including FTP Flat-File Transfers, XMS, and EDI formats. Our Web-based order tracking applications let you monitor each order through the entire production and fulfillment cycle. You have Web-based visibility to each stage of order fulfillment, at each of our delivery centers in the U.S., Europe, and Asia Pacific.
- Material resource planning (MRP) - Our experts work with you to implement a material planning process that balances supply with demand. Our goal is to have the right level of material available – providing your customers with short lead times while providing you with the lowest total cost for product fulfillment.
- Supply chain management - We work closely with material suppliers worldwide to obtain the best pricing and deliver best practices.
- Production control - We provide real-time online reporting on inventory levels, order fulfillment details, and distribution/logistics information for each order processed.
- Inventory control - Our zero-backlog, just-in-time system and flexible inventory ownership policy reduce the risk of excess or obsolete materials.
- Media manufacturing - Choose from low- and high-volume production for media replication across a variety of industry standard media types. In addition, we provide CD-ROM pre-mastering and multi-version media replication processes.
- Demand print - Just-in-time printing services include black-and-white and color production, collating, binding, and finishing services
- Component assembly - Kitting and packaging (including printed inserts, CDs, and jackets) occur within the same day. Serialization and specialized packaging are also available.
- Distribution and order fulfillment - We fully inspect all products prior to shipment. We can also electronically notify your customers of delivery dates and verify that products reach their destinations as quickly as possible. You can cut order turnaround time and distribution costs with our unique eSoftware fulfillment infrastructure. A secure global electronic library links to back-end enterprise resource planning (ERP) systems, as well as to the applications that drive your eStore, so that your products are instantly available over the Internet. Your customers can receive software physically or download it directly to their desktops through our electronic delivery capabilities. Payment can be accepted via credit card or pre-approved purchase order numbers.
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