Keep your IP telephony solution continuously available and running right.
Your IP telephony solution is at the epicenter of the customer-facing business operations that drive your competitive success. That's why it's essential to proactively defuse downtime threats before they result in lost sales, lost customers, and loss of your priceless marketplace reputation. And it's why you need to get your IP telephony technology back up-and-running rapidly when unforeseeable outages occur.
HP Services delivers comprehensive proactive and reactive support services to help you enhance the performance, availability, and stability of your IP telephony infrastructure. Our offerings include:
Availability review - This offering helps you define the required level of IT and network infrastructure availability and develop a plan to achieve it. Skilled consultants analyze the six key environmental domains - hardware, software, applications, network, physical environment, and management processes - and compare the current state of your IT and network installation with your business and availability goals.
Gold support for network products - Meet or exceed operational and availability goals for your network infrastructure equipment with 24x7 coverage from a dedicated team, a technical account manager who serves as your single point of contact to expedite problem resolution, and proactive support to address potential problems before they impact your IP telephony network operations.
Availability Partnership - HP Services consultants apply a proven methodology to help you continually improve the performance of your IT and network infrastructure. We work with you to develop a customized improvement plan to manage change and optimize availability to meet business and operational goals. This service includes contingency, escalation, and service restoration plans for a rapid return to full operations should downtime occur.
Support for Cisco IP telephony systems - HP offers a suite of support services for Cisco IP telephony systems, including:
- Hardware and software maintenance
- Network support
- IP telephony solution level support: IP telephony-specific integrated software support capability for fast resolution of voice-related problems
- Remote monitoring of your Cisco Call Manager application, Windows 2000, and ProLiant servers at the heart of your Cisco AVVID architecture
- IPT web portal: for anytime, anywhere analysis of the performance and availability characteristics of your monitored IP telephony infrastructure
- Quarterly review: with recommendations for improved performance and availability
- IP phone replacement
- IP phone subscription: reduce your capital outlay and take advantage of regular technology refresh by leasing IP phones
- End-user training: to help ensure effective adoption of your new technology
- Administrator training: for effective system set-up and operation
|
Printable version
