Managing critical, multivendor infrastructure components
Rapid market changes. New technologies. More demands. And fewer resources. As an IT manager, these are just some of the challenges you face every day - in a world where business and the IT that supports it are expected to deliver 24 hours a day, 7 days a week. There is no room for downtime -or the lost revenue, reduced productivity, and higher costs downtime brings. The performance, reliability, flexibility, and security of your services and storage -- two crucial components of your always-on infrastructure - are critical to the survival and success of your business.
HP Server and Storage Management Services help you meet these challenges head on.
A step-by-step approach to 24x7 monitoring and support
HP Services delivers highly available, high-performing, security-rich infrastructure services that focus on your mission-critical server and storage components. Services include around-the-clock monitoring and support, with predictable pricing based on system configurations and service-level objectives. Our support is truly multivendor, covering a variety of hardware platforms from HP, Sun, IBM, and Dell, as well as UNIX, Windows, and propriety operating system environments - along with support for databases and applications from providers such as Oracle, Sybase, IBM, Microsoft, SAP, PeopleSoft, Siebel, and more.
Our phased approach to server and storage management includes:
Project startup plan - describing the design and acceptance criteria, plus responsibilities and assumptions on both HP's and your part
Site implementation plan - covering housing of infrastructure components (servers, storage, networking) and deliverables (high availability, configuration, testing)
Implementation services - integrating services, operating systems, storage, middleware, applications, and networks under the guidance of a certified HP project manager
Features incorporated into the services include:
- Account management and review
- Reporting
- Service desk
- Change management
- Event detection and notification
- Notification and escalation management
- File system backup and restore operation
- Media management
- Product job scheduling
- Physical site security
- Outsourcing of systems support
True partnership in maintaining and evolving your infrastructure
By selecting HP Services, you are choosing to work with a global company with an unparalleled reputation for service and customer satisfaction. Our leadership, expertise, and experience in managed services and outsourcing make the difference. We have more than 14 years experience managing mission-critical solutions for enterprise-level requirements - on top of our 60-year commitment to customer service.
You can count on HP Services professionals to deliver on service-level objectives that are appropriate to your business operations. In some cases, we may provide maximum, fully redundant availability to avoid any service disruption. In other cases, a lower service level may be sufficient to meet your needs and your budget. In fact, in a recent online research study conducted by InformationWeek that was completed by more than 700 business and technology professionals, HP Services was rated #1 for its outsourcing services, earning high marks in the area of meeting service level agreements and commitments.
Whatever your specific scenario, our knowledgeable, experienced service professionals are ready to collaborate with your team to help ensure your service and storage components deliver the right levels of reliability, security, and availability you demand of your IT infrastructure in order to reach your business goals.
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