Service Management Services

HP Services portfolio

Services information

Get control of IT costs and quality.

Today, IT organizations are measured on the quality and costs of the IT services they provide for the business. With HP Service Management Solutions you can more effectively manage the people, process, and technology that impact IT operations.

HP Services consultants help you design and build processes that optimize IT service delivery at agreed upon targets for service levels, quality, and costs. We also work with you to build staff skills and clearly define roles, responsibilities, and performance metrics for your people.

Our modular portfolio lets you start with the capabilities you need, and add more as your infrastructure grows. Services include:

Operations management: HP Services professionals help you design, build, and integrate procedures to achieve optimum IT service levels and infrastructure capacity. We also help you meet targets for security and business continuity for your IT infrastructure.

Incident and problem management: This service helps you transform a traditional help desk into a customer-focused service center based on industry best practices. You can shorten the resolution time for incidents and reduce their recurrence by adopting proven project management processes.

Configuration and change management: We can help you reduce disruptions and downtime that result from unauthorized changes. With this service, you can formalize the way changes are evaluated, approved, and moved into production with an up-to-date asset and configuration management database.

Service-level planning and management: Our professionals work with you to define specific, consistent, measurable levels of IT service for your business. Together we work to achieve the goal of balancing your commitment to service levels with the cost of providing them, and the ability to monitor them on an ongoing basis.

Process design and implementation: This customized service helps you design, build, integrate, manage and evolve your IT processes to meet your specific business and IT needs.

As a leader in IT Service Management, HP Services provides experienced consultants who apply industry best practices and proven methods to guide your through the necessary steps to build a powerful, business-driven IT organization. Our solutions are built on HP OpenView management technology and leading third-party products.