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IT Service Management (ITSM)

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IT Service Management (ITSM)

Manage your IT operations like a business.

 


Today, when business success depends on a well-run infrastructure, your ability to manage technology services is being put to the highest test. You must deliver maximum value while tightly controlling costs.

A proven method for transformation

Choose the right mix of powerful services and solutions to transform the way your organization delivers technology services—with help and guidance from HP.

Our method leverages the HP Service Management Framework to enable your IT organization to consistently deliver services in a way that balances performance, quality and cost. This framework organizes people, processes and technology within the service management system based on HP methodologies, industry best practices and international standards.
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Case studies

» Alcatel
» Corporate Express
» Taleo Corporation
» Supporting information
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» Related information
» Related links
» ITIL v3
» ITSM education services
IT Management Panel Discussion DVD
ITSM Reference Model


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Service Management Services

»  Operational Service Management Services
» ITSM Assessment Services
» ITSM Improvement Services
»  Transformational Service Management Services
» Asset & IT Financial Management Services
» Blueprint for Service Manager
» Business Service Management Services
» Change & Configuration Management Services
» Consolidated Service Desk Services
» Demand & Portfolio Management Services
» Infrastructure Management Services
Methodology
»  Directed Design
»  Service Management Reference Model
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»  Mission Critical & Proactive Services
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