Service Desk

HP Services portfolio

Services information

One source of support for your global workforce

With a Global Service Desk from HP, you can provide first-rate support to your global workforce and get better control over the direct and indirect costs of IT support.

The Global Service Desk provides a single point of contact for all end-user problems and requests, with full management and escalation of incidents through resolution, including issues involving third-party help. Features include:

• Support for the entire end-user computing environment, including standard and proprietary applications, infrastructure, and HP and multivendor technology
• 24x365 global coverage, with multilingual support delivered to service level objectives designed to meet your business needs
• All levels of support, including proactive problem avoidance, analyst-assisted support, and high-level technical support for challenging problems
• Industry-standard best practices for IT services management, resulting in high-quality service delivery with repeatable, reliable processes and scalable solutions that can be implemented quickly
• A flexible solution, tailored to meet your business requirements
• A program management office accountable for tracking end-user satisfaction, meeting your objectives, managing change, and enhancing your relationship with HP
• Flexibility to interface to your incident management system
• The ability to deliver services from your own site or through our Operations Management Centers

From day one, we enter a collaborative relationship with you aimed at continuous improvement of your service at every level. As we build knowledge of your environment, we drive improvements into your IT processes to help prevent surprises and disruptions.

HP can manage service for your third-party vendors' products, delivering the same high quality of support and providing a single point of accountability for your IT staff. In addition, HP offers a wide range of optional services, from asset procurement to disposal, from installation and maintenance to software distribution. HP can also provide a Global Service Desk with eSupport, a solution that uses innovative technology to promote end-user autonomy.

Whatever the solution, our proven methodology helps make your transition fast, smooth, and tightly aligned with your business and IT processes, so your end-users have minimal disruption.

When you choose HP to manage your Global Service Desk, you're leveraging our extensive experience and capabilities in IT service delivery. HP is a recognized leader in outsourcing, with a strong focus on technical excellence and client satisfaction.