Reducing IT complexity with a single point of access for IT support
The HP Global Service Desk supports your desktop, mobile, and wireless users with a single point of contact for all IT questions and problems – with HP taking full ownership of each query, from the moment it reaches the service desk until final resolution.
Designed to handle complex support requirements, the HP Global Service Desk increases focus on level 0 support, problem avoidance, and continuous improvement. Delivered and supported by HP Services, the Global Service Desk leverages our best-in-class global infrastructure, people, processes, and proven experience to deliver the knowledge and quality you need to support your user community.
The level of service desk support you need, when and where you need it
Tailored to meet your precise needs, the HP Global Service Desk transforms your support function into a value-added component of your IT organization. You can count on a quick, easy transition from your current help desk environment to the HP Global Service Desk. As a result, you’ll benefit from being able to:
- Improve control over direct and indirect support costs
- Free up IT resources to focus on your core company competencies
- Improve service response times and resolution times
- Reduce and even eliminate some of the support problems that end-users experience
- Better understand and ultimately better control your environment when rolling out new programs, upgrades, or hardware to end-users
Our commitment to customer satisfaction
Customer satisfaction is a key metric for HP Global Service Desk delivery. We know that when your end-users are getting the support they need to solve problems quickly, they can be more efficient and more productive in their work. By continually measuring customer satisfaction, we maintain a clear focus on this important goal. |
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