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HP's Acquisition of EDS - Learn more about the Services Portfolio
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Cost-effective, reliable support – with a single point of contact

Providing responsive support to your end-users can exert enormous pressures on your budget – pressures that intensify as new technologies, new applications and new capabilities increase infrastructure complexity and the skill sets needed to cope with it. 

HP can help you cost-effectively deliver the right level of support without major investments in resources, personnel and training. Providing a single point of contact, HP Service Desk offers 24x365 global coverage, with multilingual support, that meets your service-level objectives. Based on industry-standard best practices for service management, this flexible offering lets you select the appropriate solution for your business requirements.


HP Service Desk enables you to:

  • Control and predict costs
  • Free up IT staff to focus on core competencies
  • Reduce the complexity of your support environment
  • Improve service response and resolution times – for greater end-user productivity and IT staff efficiency
  • Leverage service desk information for smart decision-making
  • Effectively prepare your users for change

Realize better business outcomes with HP’s Solution Adoption Program.

HP understands that changes in technology – regardless of how superior or advanced it is – can create confusion or frustration for end users. That’s why every Service Desk implementation incorporates our proven Solution Adoption Program to address the human side of the equation.

This structured approach to helping organizations quickly achieve peak operational efficiency when adopting new solutions is based on management of change principles, extensive end-user research, first-hand experience and time-tested best practices. The Solution Adoption Program eases the transition to new technology, helping you successfully deploy your Service Desk solution in the most effective way for your corporate culture – for fast, tangible results.

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» HP Helps Boost Employee Productivity and Reduce Cost with HP Service Desk Solutions from HP Services
» Related information
» HP Management of Change for End-User Adoption white paper (pdf)
» Related links
» Dow Chemical Company: Extending global reach – video
  
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