Contain support costs - while you keep user productivity and ROI high.
As your multi-vendor, multi-technology client-computing tools grow more complex, keeping your users fully and expertly supported can grow increasingly expensive. Delivering the right levels of desktop and mobile support means investing heavily in resources, personnel, and training. And it means continually updating your investments as technology and your business needs evolve.
HP Help Center services are expressly designed to help you resolve these support dilemmas. Because we already have all the required skills and resources in place, we can deliver a cost-saving alternative to the traditional onsite help desk. So you can consistently provide expert multivendor support to keep productivity up and downtime down. And you can do this without expensive technology and staffing investments.
HP Help Center solutions offer advisory and remedial support for all the key elements of your client environment. They provide hardware support for all HP desktop PC and notebook models. And they bring you software support for all Microsoft Windows PC operating systems, as well as for some of today's most popular business applications, including Microsoft Office.
Select the support level that suits your specific needs.
Acting as your single point of contact and accountability, HP Services delivers solutions that provide varying levels of customization - yet cost you far less than fully custom-tailored help desk offerings. You can choose from three levels of pre-defined components to obtain the support that matches your business needs. Each provides 24x7x365 support. And each features diverse services that have proven valuable to businesses like yours.
Standard support - Designed to deliver maximum results at minimum cost for client environments that need only basic help desk services. Provides end-user and IT administrative support including round-the-clock toll-free telephone support for problem determination and resolution, custom-scripted call answering, end-user instructional support, electronic problem escalation, incident reporting, Web-based incident logging and report viewing, and more.
Enhanced support - Includes all Standard Support deliverables plus third-party vendor escalation support on Microsoft products for your technical resources, shared use of HP's incident management system, enhanced incident ticket reporting, custom outage announcements, and more.
Premium support - Includes all Standard and Enhanced Support deliverables plus customization options including a custom service-level agreement and a customized statement of work.
All solutions activities across each level can be seamlessly integrated with any onsite or third-party support structure you already have in place. And all are scalable to help you meet cyclical business demands or address one-time support challenges.
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