End-User Workplace Services

HP Services portfolio

Services information

Reduce costs as you simplify management of your desktop and mobile computing environment.

In today's budget-conscious business climate, you're looking for efficiencies in managing a growing number of desktops, laptops, and mobile devices in the face of rapidly changing technologies and user requirements.

HP's Managed Desktop Services experts help streamline procurement, improve asset utilization, and strengthen management control of your desktop and mobile computing environment - including both HP and multivendor hardware.

Broad coverage, flexible solutions

Our modular approach to solution architecture allows us to customize and combine key elements to implement the Managed Desktop Services that meets your specific needs - and grows easily as those needs change. Service offerings include:

Global Service Desk

A key component of any Managed Desktop Services, the Global Service Desk provides a single point of contact for managing all end-user requests.

We support the complete lifecycle management of your desktop and mobile device environments, from assessment and procurement, through to deployment, installation, inventory tracking, technology refresh, and standard warranty service and add-on coverage, as well as the managing of software licensing, software packaging, and distribution.

Expert when it comes to security, HP Services professionals help build secure network access to your corporate network for desktops, laptops, and mobile devices. We'll also tailor levels of security to your unique requirements, incorporating anti-virus management, personal firewall management, and workstation backup.

Rely on the experts at HP Services to handle the planning, design, implementation, and ongoing operations management and support of your complete multivendor distributed client computing environment, including servers and networks.

Here's more support for every phase of your solution, from assessing the cost of your client computing environment to flexible financing options. We'll also provide you with a single point of accountability for all aspects of solution management.

Recognized as a leader in desktop outsourcing by industry analysts and observers such as Gartner, IDC, and the Outsourcing Journal, HP Service professionals have been developing and delivering Managed Desktop Services to a variety of industries for more than a decade. Today, we have 27 operation centers and 36 call centers across the globe. Our depth of experience and breadth of global reach enable us to help you:

• Standardize your desktop and mobile device environment.
• Consolidate help desks to streamline support and overall performance.
• Increase employee productivity by minimizing compromised performance and outages.
• Enable mobile employees to work more efficiently, with access to a full set of services and support whether in the office, at home, or on the move.
• Eliminate the need to setup and maintain a costly, complex internal support structure
• Improve cost control with predictable monthly costs.