End of Lease Process

Follow this process to return your leased equipment

Being prepared to return leased equipment means knowing which lease schedules are expiring, where the equipment is located and determining which equipment you may wish to keep. HP Financial Services has developed these guidelines to simplify your equipment return process, help protect your interests and ensure an accurate and prompt return of your leased equipment.

After you have notified HP Financial Services of your intent to return equipment, a member of our logistics group will contact you to arrange the return and to help resolve any questions you may have.

The following instructions, requirements and guidelines will help to ensure a seamless equipment return process.

» Packaging requirements - if you choose to pack and ship your equipment, follow these requirements to minimize damage and avoid additional costs
» Shipping guidelines - review our standard labeling and shipping requirements
» Wear and tear - learn what is and is not considered reasonable wear and tear
» Standard fees for damaged equipment - review fees that may be incurred if equipment is damaged
» Return labels - use these label templates when returning your equipment

Additional facts on leased equipment returns
The HP Financial Services standard contract requires written communication of your end-of-lease decision at least 90 days prior to lease expiration. If you have not informed us of your end-of-lease decision, the lease will automatically renew based on your lease contract until notice is received.

When you decide to return the equipment and arrange for the shipping, your billing is turned off based on the date we receive your leased equipment at our warehouse. If you choose to have HP Financial Services pick up your equipment, billing is turned off on the date it leaves your premises.

Use an equipment list to organise your returns
Please call your portfolio specialist directly for the list of equipment you need to return, or contact us for more information.

When you complete the identification of leased equipment to be returned, we will issue a "Return Authorisation" (RA) number for each of your returns. Remember to include this number - in addition to your company name and HP Financial Services contract schedule number - with each return to ensure proper credit to your account. Please note, if any of the equipment on this list is not returned, you will be charged the Fair Market Value of the equipment.

Equipment return support
Your HP Financial Services Representative is your first contact and will engage the various resources of HP Financial Services during the end-of-lease process. If additional contacts are required to provide the appropriate level of service, your representative will coordinate and monitor this activity to your ultimate satisfaction. In most cases, your representative will assign a Portfolio Specialist to coordinate asset returns.

Disk wiping
HP Financial Services performs a low-level format (LLF) scan, which outlines and writes the tracks and sectors of the disk. It scans for existing defects and formats, while marking or remarking manufacturer defects, running a surface analysis. Although HP Financial Services performs the LLF scan, please remember that before returning any disks, it is your responsibility to erase all data.

For an additional fee, HP Financial Services will perform a secure DoD-compliant disk wipe of your system upon receipt, making it impossible to recover any data. Please contact your portfolio specialist for more information about this service.