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City of Espoo
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- Rapid commercial and residential growth increased demand for services
- IT staff reductions decentralized processes and dated systems hindered efficiency
- PC base expanded from 4,000 systems to 5,200
- Administrative strategy shifted from in-house service provision to partnerships
- City set goal of making most services available through the Web
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Solution overview |
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- Three-year HP Managed Services contract included support for servers and storage, Microsoft Exchange 2000, help desk and data security and virus protection
- Consulting services included migration of HP ProLiant servers and PCs
- Hardware components included 26 HP ProLiant servers, 27 NetServer systems, 2 HP AlphaServer systems and HP StorageWorks SAN based on HP EVA5000 system
- Software consisted of Microsoft Exchange 2000, Microsoft Active Directory and Microsoft Windows XP operating system
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Results |
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- Produced higher-level IT services at lower cost
- Achieved faster user support, with almost 80 percent of all user issues resolved on first call
- Improved IT agility and payback with standards, single point of accountability
- Helped align IT expenditures and service level agreements with users’ business needs and budgets
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Printable version
