Customer Intelligence

Offers the data management, query and security needed to manage and report on customer usage data.

Large Enterprise Business


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Win the HP race at Management World 2008, Nice

Transform data into competitive opportunities

Optimize the convergence of IT, networks & Web 2.0: Learn how

Whether it's placing your customers at the center of your information universe or enabling compliance with customer data retention legislation, the HP Customer Intelligence solutions provide business value to customers by helping to translate their business needs into actionable solutions. HP offers one-stop HP solution—consulting, integration, hardware, software, and support for all the Customer Intelligence Solutions.

HP CentralView

HP CentralView enables communications, media and entertainment (CME) companies to solve business problems for greater customer intimacy and revenue generation, protection and optimization. The portfolio has three primary elements: tightly integrated, business-focused solutions; a common, underlying framework; and the proven capabilities of the HP services team. With HP CentralView, you are able to unlock the treasure buried in your data and place your customers at the center of your information universe.

HP CentralView solutions include:

Credit Risk Control

Predict and mitigate customer payment defaults

Customer Retention Maximization

Model, predict and ultimately influence customer behavior to drive loyalty

Dealer Performance Audit

Monitor the activity of retailers and manage channel profitability

Fraud Risk Management

Detect and prevent fraudulent use of your network assets

Revenue Leakage Control

Optimize revenue assurance by identifying and minimizing leakage in the revenue stream

Roaming Fraud Control

Uncover - and stop - roaming fraud quickly, efficiently and comprehensively

Subscription Fraud Prevention

Reveal anomalies and fraudsters at time of sign up

Video Usage Insight

Gain knowledge about customers’ video viewing behavior for offering more targeted services and advertising

The HP CentralView portfolio is modular, open, standards-based and pre-integrated by HP, so you can implement solutions to stand alone or in combination, based on business need. This approach increases efficiency and reduces cost, while allowing a high degree of flexibility. Existing legacy applications can be fully integrated.

HP CentralView is supported by a full complement of HP consulting and integration services that are available for your entire project lifecycle.

Why HP

Consolidated access to real-time and batch data from multiple “siloed” business and operations support systems
Solutions designed, developed and implemented by one vendor, providing software, hardware, services and support
Hundreds of millions of customers are being protected by the HP CME enterprise risk management solutions
More than 10 years delivering successful business intelligence solutions for CME companies worldwide
Dedicated HP CME organization has been helping companies attain success for over 30 years


Get started
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News
	»	May 7: HP Helps Telecom Operators Combat Roaming Fraud
	»	HP Adds Capabilities to Revenue Leakage Control Solution with Technology from cVidya Networks
	»	HP CentralView Launched for CME industry
	»	Sebastiano Tevarotto introduces HP CentralView



Events
	»	Billing & OSS World
	»	Management World



HP CentralView solutions
	»	Credit Risk Control
	»	Customer Retention Maximization
	»	Dealer Performance Audit
	»	Fraud Risk Management
	»	Revenue Leakage Control
	»	Subscription Fraud Prevention
	»	Video Usage Insight



Related solutions:
	»	Neoview
	»	Real-time Charging & Mediation
	»	Data Retention and Guardian Online
	»	Business Intelligence