HP NonStop Business Service Management (BSM) defines a new collaboration of IT and various levels of decision-makers, so that technology support is mapped to specific key business indicators. For instance, modern businesses have deployed more self-service terminals (SSTs) to provide immediate and reliable customer service. Keeping these devices and their networks healthy and growing requires a proactive approach that identifies negative trends early and ensures continuous service.
To meet the business service needs of customers operating SSTs, typically automated teller machines (ATMs) and point of sale (POS) systems, HP now offers these solutions: NonStop ATM Transaction Analyzer and NonStop POS Transaction Analyzer software. The products work in conjunction with existing ACI BASE24 and eFunds applications on HP NonStop servers to manage the flow of transactions in a variety of specific views, designed to meet the needs of different business levels. For example, a CEO may want to see an update of total transactions per second for all ATM and POS devices within the business every five minutes and also see the highest performing devices by location each hour. Using these NonStop solutions, IT departments can easily provide this data in one graphical display and continue to customize the executive view as business requirements change.
HP offers SST/Operations Bridge, to provide ATM device management and trouble ticket capability, designed to integrate with the most common enterprise help systems, such as HP Service Desk and Remedy Service Management. The Operations Bridge enables local branch staff to offset unplanned maintenance expenses by identifying potential problems with cash, ink, paper, communications, and other typical device functions.
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